FAQs

General Questions

1.  What products do you offer for personalization?

Please feel free to browse through our Shop for the products that we currently offer.  We will be continuously adding on to existing products to offer you more choices.

2.  Can I get an actual sample or proof of my personalized order before production begins?

No, we do not offer printed proofs.  We would however, send you a digital proof together with order pertinent details in your purchase order.

3.  How do I order?

Ordering will be through the accomplishment of our online order form.  Kindly take note of the different steps depending on type of product.  Information will be provided per product type folder.

4.  What is the minimum quantity that I can order?

Minimum quantity would be based on the product being offered.  Each item in our shop has a description including minimum quantity order.

5.  I want to personalize something but it’s not in your shop.  Can you still personalize it?

We would be more than glad to see what we can do.  Kindly fill out our Custom Quote Request Form and we will get back to you with answers to your inquiry within 1-2 working days.

6. Do you have a physical store?

We do not have one right now so everything has to be coursed on line.  However, by January 2011, we would be more than willing to welcome you to our brick and mortar store.  Details to follow within the next few months so please keep visiting our site for more updates.

7.  How long will delivery take?

Delivery date would be computed based on the quantity and type of product being personalized.  An order form confirmation will be emailed back to you once your order has been finalized together with shipping details and time of delivery.

8.  Do you accept rush orders?

Yes, but on a case-to-case basis.  It would depend on the product you are ordering.  Some products really take a longer time to make than others.  We would not want to compromise the quality of your order to compensate for speed of delivery.   Also, additional charges would apply.

How to Order

Step 1:  Choose the products you want to order (indicate size, color and quantity).

Step 2:  Customize the products from the menu available.

  • Choose background paper. Ideal for IDs, tags, keychains, magnets, stationery, cards, and tumblers.
  • Choose image. You can also provide your own image/logo.
  • Choose font type.
  • Provide the text you want to appear on the product

Step 3: Send the accomplished order form.

Step 4: We will email you the Purchase Order including final rates with shipping and handling fees for your final confirmation.

Step 5:  Send the payment thru one of the following options:

  • Cash / Check * Bank deposit
  • PayPal

*Note: For check payments, allow 3 banking days for local clearing and 7 banking days for regional clearing.

Step 6:  Once payment has been verified, we will send you the tracking number which you can verify thru the Air21 website.

Payment

How do I pay for my orders?

Once we have processed your order, we will send you an email of your purchase order where the final amount is reflected.  This value would include already shipping and other order details.  You may then pay said amount through any of the following ways:

Cash/Check* Deposit

BDO
  • Banco De Oro (BDO)
    • Savings Account
    • Payee Name:  Lala Marie Evangelista
    • Account No.:  000670527416
BDO
  • Bank of the Philippine Islands (BPI)
    • Savings Account
    • Payee Name:  Lala Marie Evangelista
    • Account No.:  4439131395
Note:  For check payments, production of orders will proceed once checks have been cleared.

PayPal

BDO
    • Pay to the order of everythingbyme@gmail.com

Shipping

How do you handle the shipping of the orders?

Air 21 We have partnered with Air 21 for now for local orders. With this shipping option, you can always track the status of your order through Air 21’s website. We will give you the tracking number once orders have been finalized.

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